Return & Exchange Policy

At KECH Boutique, every piece is carefully designed and made with love. We want you to be happy with your purchase — and we understand that sometimes a return or exchange is necessary. Please read our policy below for full details.

📅 Return Window

Kindly note each piece is specifically made for the customer, we do offer alterations but unfortunately we do not do exchange or returns 

Note : make sure of the size before ordering by our size chart

🚫 Non-Returnable Items

• Custom sizes or special design requests
• Items purchased using a promotional discount over 25%
• Hijabs, innerwear, or body accessories

🛠️ Damaged or Wrong Item?

If you received a damaged or incorrect item, please notify us within 48 hours of receiving your order. Include a clear photo and your order number. We will take care of the issue immediately.

If you have any questions, reach out to our team:

📧 Email: info@kechkwt.com
📞 WhatsApp: +965 94981862